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Shipping

Please find below our shipping information applicable to customers across Australia, with shipping originating from New South Wales (NSW):


1. Shipping Methods:


We offer the following shipping methods to our customers across Australia:


Standard Shipping: Estimated delivery time within Australia is 3-7 business days.


Express Shipping: Guaranteed next-day or 1-2 business day delivery to most metropolitan areas in Australia.


2. Shipping Rates:


Our shipping rates are calculated based on the total weight of your order and the delivery location within Australia. The exact shipping cost will be displayed during the checkout process before you confirm your purchase.


3. Order Processing Time:


We strive to process and ship all orders promptly. Typically, orders are processed within 1-2 business days after payment confirmation. Please note that processing times may be slightly longer during peak seasons or promotional periods.


4. Tracking Your Order:


Once your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment online. Please allow a few hours for the tracking information to be updated in the carrier's system.


5. Packaging:


We take great care in packaging your vinyl records to ensure they arrive in pristine condition. All records are carefully placed in protective inner sleeves and placed in sturdy cardboard mailers or record-specific packaging to prevent any damage during transit.


6. Delivery Address:

 

Please ensure that you provide an accurate and complete delivery address during the checkout process. We are not responsible for delays or misdeliveries caused by incorrect address information provided by the customer.


7. Delivery Issues:

 

In the unlikely event of any delivery issues or if your package is delayed beyond the estimated delivery time, please contact our customer support team. We will investigate the matter promptly and work towards resolving any issues to your satisfaction.


8. Shipping Restrictions:

 

Some vinyl records may have shipping restrictions due to their fragility, value, or size. If any item in your order is subject to such restrictions, it will be clearly mentioned on the product page. We appreciate your understanding in this matter.



Please note that the above shipping information applies to customers across Australia, with shipping originating from NSW. For customers located in remote areas, delivery times may vary.


If you have any further questions or require assistance, please feel free to contact us and we will be happy to help you.